FAQ
What materials are the bags made of? Our bags are crafted from a range of premium materials, including genuine leather, vegan leather, durable canvas, and water-resistant fabrics. Each product page clearly specifies the material composition, so you can make an informed choice based on your preferences for texture, durability, and ethical considerations. We prioritize materials that balance style with long-term wearability for daily use.
Do you provide detailed size measurements for each bag? Yes. Every product listing includes precise dimensions (length, width, height, strap drop) in both centimeters and inches. These measurements are taken manually, so slight variations (within 1-2cm) may occur due to manufacturing. We recommend checking the size chart carefully against your usual bag dimensions to ensure a perfect fit for your needs.
Care & Maintenance
How do I care for my leather/vegan leather bag? For genuine leather bags, wipe gently with a soft, dry cloth to remove dust. Avoid direct sunlight, moisture, and harsh chemicals; use a leather conditioner every 2-3 months to keep the material supple. For vegan leather, clean with a damp cloth and mild soap, then air-dry naturally. Do not machine wash or bleach any leather or vegan leather products, as this will damage the material.
Can canvas bags be washed? Most canvas bags are hand-washable with cold water and mild detergent. Gently scrub stained areas, then air-dry flat to maintain shape. Avoid machine washing or tumble drying, as this may cause fading, shrinking, or damage to hardware (such as zippers and buckles). Always check the care instructions on the product page for specific guidance.
Order & Shipping
How long will it take to receive my order? Order processing takes 1-3 business days (excluding weekends and holidays). Standard shipping typically takes 7-15 business days, while Express shipping takes 3-7 business days, depending on your location. During peak seasons, delivery may be slightly delayed—you’ll receive a shipping confirmation email with a tracking number once your order is dispatched.
Can I change or cancel my order after placing it? We can only modify or cancel orders if they have not yet been dispatched. If you need to make changes, please act promptly. Once your order is in transit, we cannot alter shipping details or cancel the order. We recommend double-checking your shipping address and order details before completing payment to avoid inconvenience.
Returns & Refunds
What is your return policy? You may return unused items in their original packaging within 30 days of delivery for a refund or exchange. Customized bags are non-returnable unless defective. Return shipping costs are your responsibility unless the item is damaged, defective, or we sent the wrong product. Refunds are processed within 5-7 business days after we inspect and approve the returned item.
What if my bag arrives damaged or defective? If your bag is damaged or defective upon delivery, please contact us within 48 hours with photos of the item and packaging. We will arrange a replacement, refund, or store credit at no cost to you. We may request additional details to assess the issue and ensure a swift resolution.
General
Do you offer gift wrapping? We provide complimentary gift wrapping for all orders upon request. You can select the gift wrapping option during checkout, and we’ll package your bag in a elegant, reusable wrapper with a blank gift card for your message. Gift wrapping does not extend processing or shipping times.