Shipping Policy
This Shipping Policy outlines the terms and conditions governing the delivery of your orders, including processing times, shipping methods, costs, and international considerations. We strive to ensure your purchases reach you in a timely and secure manner, while keeping you informed every step of the way.
Order processing is a crucial step to ensure the quality and accuracy of your items. All orders are processed within 1-3 business days (excluding weekends and public holidays) from the date of payment confirmation. During peak seasons, promotional periods, or due to unforeseen circumstances (such as inventory adjustments or logistics delays), processing time may extend to 4-5 business days. We will notify you via email if there is any significant delay in processing your order.
We offer shipping to most countries and regions worldwide, with a range of delivery options to suit your needs. Standard Shipping is available for all destinations, with an estimated delivery time of 7-15 business days from the date of dispatch. Express Shipping is offered for urgent orders, with an estimated delivery time of 3-7 business days, depending on your location. Please note that these timeframes are estimates provided by our logistics partners and may be affected by customs clearance procedures, local postal services, or external factors such as weather events.
Shipping costs are calculated based on the destination country/region, package weight, and selected shipping method. The exact shipping fee will be displayed at checkout before you complete your payment, allowing you to review and confirm the cost prior to finalizing your order. We occasionally offer free shipping promotions, which will be clearly advertised on our website. Eligibility for free shipping (such as minimum order value requirements) will be specified in the promotion details.
Once your order is dispatched, we will send a shipping confirmation email containing a tracking number and a link to monitor the progress of your package. You can also track your order by accessing the relevant section on our website. Please allow 24-48 hours for the tracking information to update, as it may take some time for logistics partners to activate the tracking data.
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country/region. These charges are not included in the product price or shipping cost and will be collected by the local customs office or delivery carrier upon delivery. We have no control over these fees and cannot predict their amount, as they vary by country and depend on the value of the order. It is your responsibility to familiarize yourself with the customs regulations of your country before placing an order.
We take great care in packaging your items to ensure they arrive in perfect condition. Each bag is wrapped in protective material and packed in a sturdy box to prevent damage during transit. However, if your package arrives damaged, please inspect the contents immediately upon delivery and contact us within 48 hours with photos of the damaged item and packaging. We will assist you in resolving the issue promptly, which may include arranging a replacement or refund, depending on the situation.
In the event that a package is marked as delivered but you have not received it, please check your surroundings (such as mailboxes, porches, or with neighbors) first. If the package is still unaccounted for, contact us within 7 days of the estimated delivery date. We will work with our logistics partners to investigate the issue. Please note that we cannot be held responsible for packages that are lost or stolen after being marked as delivered by the carrier.
If you need to change the shipping address after placing an order, please contact us immediately. We can only modify the address if the order has not yet been dispatched. Once the package is in transit, we are unable to alter the shipping details. We recommend double-checking your shipping address before completing your order to avoid any inconvenience.